Nets Up
Nets Up connects people with places to play, recreation activities, programs, and participating parks and recreation organizations.
Privacy Policy
Nets Up Privacy PolicyAbout this policyEffective Date: June 6, 2026Last Updated: October 12, 2026This Privacy Policy describes how Nets Up handles information through the mobile app, public registration and booking website, organization staff web tool, and internal administration services. It explains practices and does not replace consent or permissions required for a particular use of information.Participating parks and recreation organizations also decide how to use their operational records. Their notices, registration terms, and recordkeeping obligations may apply. Contact the organization about its practices and Nets Up about the services we operate.1. Account, profile, and social informationWe collect account identifiers, email, username, display name, authentication and account-status records, preferences, and Terms/EULA version and acceptance timestamps. Our authentication provider handles sign-in credentials and password recovery.We store optional profile details you provide, such as a bio, location label, and supported recreation or player details; favorites; friend and blocked-user relationships; direct messages; place invitations; and related timestamps and statuses.We collect reports, reasons and descriptions, support requests, and relevant content snapshots for safety and troubleshooting. Older comments or court-board records may still exist for safety or recordkeeping even though court message boards are no longer a current feature.2. Location and map discoveryWith device permission, supported foreground features use precise latitude and longitude, accuracy, and timestamps to show your map position, find and sort nearby places, and support court-presence and activity estimates. Some requests are processed on your device; presence features may send coordinates to Nets Up and store the latest presence record.You can instead browse using a ZIP code or selected area. Searches and filters help show places, sports, activities, and programs. Submitted places and map pins can become publicly visible after review.Nets Up does not request background location tracking. Turning off friend presence sharing controls that visibility, not device location permission. Disable location permission in device settings to stop the app obtaining device location.Court activity figures are estimates, not a verified attendance list, and are separate from organization admissions. Nets Up does not offer a public list of users’ precise live coordinates. Supported friend-presence features show court association to mutual friends only when presence sharing is enabled.3. Organization accounts and QR admissionsYour app identity can be used with multiple participating organizations. Each keeps separate community accounts and participant records. Connecting to or receiving services from an organization can link your app identity to its participant record; this does not grant unrelated organizations access to its records.Organization records can include participant and account contact details, linked people, memberships, pass entitlements and remaining visits, registrations, reservations, equipment loans, balances, receipts, refunds, and admissions. Staff can create records for people without an app account.Your app QR or readable code identifies your account. Authorized staff can scan or enter it to resolve the participant and relevant organization account or access information, choose the activity, and record admission or create a pending payment. Records may include organization, participant, facility or space, activity, time, admission source, staff identity, and exception reason.A QR is not a payment receipt or blanket permission to enter. Guest purchase QRs and codes refer to a specific registration or booking and its access rules. Keep QR codes, confirmation codes, and private receipt links confidential; people you share them with may present them or view the associated confirmation.4. Public registration, booking, and paymentsPublished offerings can be viewed without staff access. Guest and signed-in checkout collect contact and participant details entered for the purchase, including dependent information when provided, and the selected program or space, dates, price, and registration or booking status.Entering an email during guest checkout does not by itself verify ownership of an existing Nets Up account. Signed-in linking uses authenticated identity. Guests can receive a private confirmation, receipt link, and check-in QR without creating an app account.Stripe processes card payments. Nets Up stores amounts, transaction and processor references, payment and refund status, and information needed for receipts, recovery, fraud prevention, and accounting. Nets Up payment flows do not store full card numbers or card security codes in the Nets Up database. Stripe handles payment data under its own privacy practices.Pending orders and recovery records help complete purchases after interruptions and prevent duplicate processing. Organizations access their purchases and participant records in the staff web tool. Public checkout does not grant staff-workspace access.5. Suggestions and community updatesPlace suggestions may include names, types, coordinates or map pins, and review information. Facility update suggestions may include facility, category, description, safety or access concerns, account identification, and submission and review timestamps.Suggestions about an organization’s place go to its staff for review. They are a heads-up, not an automatic correction, repair, or guarantee of action. Avoid unnecessary sensitive personal information. The current suggestion form does not request photos or photo-library access.Organization announcements are content published to followers; resident suggestions are incoming information staff review. These are separate workflows.6. Following, email, and push notificationsWe store organization-following relationships, organization-specific push preferences, announcement recipient and read records, device push tokens, and notification settings. Following does not create a membership, registration, community account, or staff permission.Published announcements appear in followers’ app Inbox. Push delivery depends on preferences, device permission, service configuration, and the delivery provider. Updates may remain in the Inbox when push is off. A push acceptance record does not prove delivery to a phone.Following or allowing device notifications does not authorize optional email or SMS. Optional organization announcement emails require a separate subscription confirmed through email. We keep organization-specific email consent, confirmation, unsubscribe, and delivery records. Necessary purchase or service notices are separate from optional announcements.Optional announcement emails provide an unsubscribe route for that organization. Unsubscribing does not affect other organizations, remove app Inbox updates, or cancel necessary purchase notices. Contact support for help.7. Staff and Nets Up internal accessStaff records include names, emails, roles, permissions, invitations, and workspace access records. Organization identifiers and permissions restrict operational access. A staff member can access multiple organizations without merging their records.Authorized Nets Up personnel may access information as necessary for service operation, support, bug investigation, security, moderation, and legal obligations. The internal support workflow requires a reason, creates a time-limited read-only session, and records support-access activity. Personnel explicitly assigned an organization role can use that role’s permissions separately from temporary support access.Internal administration also supports provisioning organizations, managing authorized access, and reviewing system and audit records. These notices do not mean every employee has unrestricted access. App-wide moderation is separate from organization community-update review.8. Visibility and other sharingOther app users may see usernames, display names, visible profile details, and content shared through social features. Direct messages are intended for conversation participants; authorized Nets Up reviewers may access relevant content for safety, support, moderation, or legal compliance. Reports may preserve snapshots after content disappears from normal views.Organization staff see their own participant, service, financial, suggestion, communication, and reporting records within their permissions. Following alone does not provide the same account and financial records as registering or checking in. Reports and exports may include named participants and transactions, not only aggregate totals.Providers support authentication, hosting, storage, maps, payments, email, push delivery, and reliability. These include Google Cloud and Firebase/Identity Platform, Stripe, Resend when email sending is enabled, and Expo/device notification and map services where used. They process information needed for those services under applicable terms and privacy practices.We do not sell personal information. We may disclose information as required by law or legal process, or as reasonably necessary to protect rights, safety, security, and the service. Organizations also have their own obligations, including applicable public-records requirements.9. Device permissions and technical recordsLocation is optional for nearby discovery. Authorized mobile staff can grant camera permission to scan QR codes; manual code entry is available without it. The scanner reads codes; it is not a feature for submitting or storing camera photos or video. The suggestion form does not request photo-library access. These features do not require your contacts or reminders.Technical records may include IP addresses where available, request and device information, app or browser versions, timestamps, errors and service logs, and security and audit events. App and web storage may hold sign-in sessions, preferences, selected workspace, and unfinished checkout state for authentication, reliability, and recovery.10. Retention, deletion, and recoveryWe keep information for necessary purposes, including services, financial recordkeeping, disputes, security, moderation, and legal obligations. Removing something from a screen or archiving a participant is not permanent deletion.Request app-account deletion in the app or through support. Processing removes the sign-in identity and app-account data handled by that process. A saved deletion request and retry mechanism help complete deletion after temporary provider or database failures; completion may not be immediate.App-account deletion does not automatically erase organization-managed participants, registrations, admissions, reservations, receipts, refunds, or accounting history. Linked organization participants may be unlinked from the app account and archived while history remains. Necessary safety, audit, financial, and deletion-recovery records may also remain. Contact Nets Up and the organization to request review of retained information.We do not promise a single fixed retention or deletion period for every record. Requirements depend on purpose and applicable obligations; backups and provider systems may follow their own deletion processes.11. Your choices and requestsEdit supported profile fields, manage favorites and friends, block or report users, change presence and notification preferences, unfollow organizations, unsubscribe from optional organization email, and manage camera and location permission in device settings.Depending on applicable law, you may have rights to access, obtain a copy of, correct, or delete personal information, or withdraw consent for consent-based uses. Contact [email protected]. Identity verification may be needed before releasing or changing records. Requests about organization-controlled information may be directed to or coordinated with that organization. Not every record can be edited or deleted through an app control.12. Children and dependent participantsIndependent Nets Up mobile accounts are not intended for children under 13. Parents, guardians, or authorized staff may provide children’s information for youth programs and services. Participant identification, age or eligibility information when requested, registrations, and attendance are different from a child independently creating a social app account.Adults should provide only information they are authorized to provide. Organizations must follow applicable requirements for children’s information. Contact support and the organization about a child’s record, or if a child under 13 independently supplied account information. We will review and address requests under applicable law.13. Security and policy updatesSafeguards include authentication, organization and role checks, and support-access controls. No system is completely secure. Do not publicly share passwords, private QR codes, or confirmation links.We revise this policy as practices change and display the revision date. Material changes may require additional notice or consent as applicable; posting an update does not replace consent where it is required.14. ContactFor privacy questions, support, or requests: [email protected].Website: https://netsup.carrd.co/.
Account Deletion
Want to delete your Nets Up app account?1) Open the Nets Up app and select Profile from the bottom navigation.2) Find the Account section, select Delete account, and follow the on-screen confirmation steps.3) If you cannot use the app, email [email protected] to request deletion. We may need to verify your identity before processing the request.What deletion meansDeletion processing removes your sign-in identity and app-account data handled by that process. If a provider or database is temporarily unavailable, saved requests can be retried; completion may not be immediate.Deleting your app account does not automatically erase records held by a participating organization, including registrations, check-ins, reservations, receipts, refunds, or accounting history. Organization participant records may be unlinked from your app account and archived while necessary history remains. Financial, safety, audit, and deletion-recovery records may also be retained for necessary purposes and applicable obligations.Contact Nets Up and the relevant organization if you want a review of retained information. See the Privacy Policy above for more information, or email [email protected] for help.
Questions?
Send an email to:
[email protected]